Long gone are the days when customers could call a single call centre number that could manage all their queries and support needs. Now, consumers expect service – be that the answering of questions, resolution of issues, or requests for support – through any channel on which a brand is present… and fast. While your brand can track its performance in perception and service through the likes of the NPS formula and other customer metrics, there is a variety of techniques you can employ to ensure that your service remains first-rate at all times. Here are the top ...Read more
