Call tracking refers to the process of trailing the path of a phone call by recording and reporting call-related information and data. Call tracking is important because this information can help businesses understand their clients, customers, and prospects even better. There are two main types of information derived from call-tracking services: Caller information: This information is based on the caller’s location and name. This can help businesses know where the call is coming from and who is a potential stakeholder worth investing in. Call details: This information includes the date, ...Read more
