Introduction ITIL is a collection of specific practises for IT tasks including IT service management (ITSM) and IT asset management (ITAM) that focuses on aligning IT services with business needs. ITIL is a set of processes, procedures, tasks, and checklists that are neither organization- nor technology-specific, but can be used by a company to help with strategy, value delivery, and maintaining a minimum level of competency. It enables the organisation to create a baseline from which to plan, implement, and measure its progress. It’s utilised to show that people are following the rules and to track how well ...Read more
