Introduction
ITIL is a collection of specific practises for IT tasks including IT service management (ITSM) and IT asset management (ITAM) that focuses on aligning IT services with business needs.
ITIL is a set of processes, procedures, tasks, and checklists that are neither organization- nor technology-specific, but can be used by a company to help with strategy, value delivery, and maintaining a minimum level of competency. It enables the organisation to create a baseline from which to plan, implement, and measure its progress. It’s utilised to show that people are following the rules and to track how well they’re doing. For ITIL compliance in an organisation, there is no formal independent third-party compliance evaluation available. Individuals can only obtain ITIL certification. AXELOS, a joint venture between Capita and the UK Cabinet Office, has owned ITIL since 2013.
In recent years the ITIL foundation training market has expanded considerably and become more complex. Choosing the right training provider and the right kind of training for you can be crucial in ensuring success.
This article takes a look at how to choose a training provider and discusses the different types of training available. This will help you to make sure that you get value for money and pick the training style that is most suitable for you.
Is it necessary to get ITIL training?
There is no requirement for formal training to take the Foundation exam. There are numerous tools available if you want to take the Foundation exam without purchasing a training session. There is a wealth of resources available, ranging from free websites to books to YouTube videos.
It is required that you complete a course with a recognised training provider for all tests above the Foundation level. In order to appear for an exam, you must demonstrate this (for example, by producing a course completion certificate).
You can purchase a Foundation course from an authorised training provider as part of your test preparation if you haven’t had much exposure to ITIL before or if you’d prefer to follow a defined syllabus. Your training provider may usually arrange for your exam as well, making it one less thing for you to worry about.
HOW DO I FIND A GOOD ITIL TRAINING PROVIDER?
AXELOS owns the intellectual property of the whole Best Management Practice portfolio, including ITIL. They accredit organisations known as Examination Institutes – these are authorised organisations who administrate and provide ITIL exams.
If you are buying an ITIL Intermediate training course, check your provider is accredited. If not, your training is not valid and you will not be able to present for an exam.
If you are in any doubt at all, check with the ATO and then check with the Examination Institute.
Accreditation is your guarantee. Accreditation means that:
- The training company is a valid business.
- They have had their Quality Management System and customer service audited.
- Their courses meet all of the official ITIL syllabus requirements.
- Their courses will prepare you for your final ITIL exam.
- Their tutors and lecturers are qualified and certified in the relevant ITIL courses.
WHAT TYPE OF ITIL TRAINING SHOULD I CHOOSE?
There are four main types of training available:
- Online self-pacedVirtual
- classroom
- Blended
- Classroom
There are pros and cons of each method – the choice is entirely personal! Remember, all these methods are available from accredited ITIL ATOs. They are all excellent – but some may be more suitable for you than others.
- ONLINE SELF-PACED
Online self-paced material allows you to study when you want, where you want. This type of course normally offers high quality video content, exercises and downloadable documents to give you a good study experience. Tutor support will be available via email or phone, and you may also have access to other students learning at the same time as you.
Online ITIL Training is flexible, self-paced and very convenient. It’s often cheaper than traditional classroom training as no physical space is needed. However, you will have to be disciplined to make sure you complete your studies.
When selecting an Online Self-Paced provider, make sure that you see samples of the training materials and videos to ensure that you are happy with the style and quality. You can also ask for pass rates to see how well the ATO performs
- VIRTUAL CLASSROOM
This type of training allows you to study where you want, but not necessarily when you want. A lecturer will present the course via webcam, so the class will be scheduled and you will need to attend at that time. Students may have the opportunity to interact with the tutor and each other during the session.
Virtual classroom gives you much of the flexibility of online training, but it will tie you to a schedule so make sure you understand this before making a purchase.
- BLENDED TRAINING
This uses a mixture of online and face-to-face training. For example, you might complete a course before spending a day in the classroom with an instructor to go over exam technique and any questions.
Again, you’ll need to understand the timetable and location of the face-to-face sessions before making a purchase.
- CLASSROOM
Traditional classroom training is still very popular. Although it can be a very expensive option, it will provide you with structure to make sure you complete your training. Taking time out of the office can help to make sure you focus and don’t get distracted.
The syllabi for most of the ITIL courses are very comprehensive. Check the syllabus before you attend the course and try to carry out some pre-reading in the ITIL core volumes – it will be very helpful.
- FOOTNOTE:
So, that’s an overview of the different types of training available.
Think about you, your budget and your schedule before making your choice:
Is it easy for you to take days away from work?Are you disciplined?Do you need time to absorb new ideas?Do you learn best alone or in a group?
Then pick the training option that suits you.
Benefits of ITIL
ITIL certifications are some of the top paying IT certifications in the industry. Having an ITIL certification could be the first step in landing a job, obtaining a promotion, or advancing your career to the next level, especially if you are considering becoming CTO or CIO.
As a framework for IT service management, ITIL can help organizations to:
- Manage risk
- Increase productivity
- Reduce cost of service development and deployment
- Strengthen customer relations
- Build an agile IT environment
To maximize the value that ITIL can bring to your organization, you might want to pursue ITIL certifications. There are a few levels, found foundational to Master. Importantly, only individuals can pursue ITIL certifications.
ITIL debrief
ITIL is the most widely used global framework for managing and delivering IT services. The ITIL framework is a collection of guidelines for managing and delivering information technology services. The practises, tasks, and recommendations all help your company provide high-quality services to your customers. You can expect assistance with:
- Continually improving services
- Demonstrating compliance
- Avoiding common pitfalls
Axelos owns the ITIL framework and is responsible for maintaining it as well as accrediting training and examination institutes. Hundreds of ITIL Accredited Training Organizations (ATOs) provide certification exams, which are either given at the end of the training session or by a partner testing centre.
The framework isn’t restricted to a single industry, company size, or style of organisation (private, public, etc.). ITIL might be right for you if you employ technology to manage service (which you do). In reality, ITIL is employed in every industry type around the world, with globally recognised businesses like IBM, HBSC, and NASA applying it.
The versatility and scalability of ITIL are important to many businesses: they can use as little or as much of it as they like, and they can mix it with practises based on other prominent frameworks like:
- ISO 20000
- Six Sigma
- COBIT
- TOGAF
What is an ITIL Certification?
ITIL certifications show that you’ve been trained on service management best practises, including processes, terminology, and methods used in today’s IT. ITIL-certified individuals are in high demand because they have the expertise to help businesses develop and transform.
Digital services often rely on continuing project management to focus on the service’s goals while also addressing the inevitable challenges that arise throughout development, delivery, and maintenance. Knowing how to integrate all of these ever-changing aspects into your development process is an important part of a solid IT service management strategy.
Benefits of ITIL certifications
The benefits of earning your accreditation or certification are invaluable. With an ITIL certification, you can:
- Earn a solid foundation in product knowledge
- Accelerate your professional development
- Increase your earning potential
- Improve productivity
- Enhance your credibility
- Become a leading, solutions-oriented professional
Benefits aren’t limited to the certified individual. Organizations see far-reaching advantages from adopting ITIL, including:
- Aligning IT to business
- Providing quality services that better meet the needs of their customers
- Improving the quality of the IT services you deliver
- Decreasing time, money, and other resources spent on the entire service development lifecycle
- Increasing customer satisfaction
- Boosting staff morale
By following these guidelines, organizations can expect to see:
- A better, more tangible understanding of your customers, their needs, and their expectations
- Increased productivity
- Risk management that minimizes or prevents service disruption
- A stable yet flexible development environment
Who can pursue ITIL certifications?
Importantly, ITIL certifications are available only to individuals, not to an entire organization. If a company claims they are ITIL certified, they probably either:
- Comply with a related, but different standard, such as ISO/IEC 20000 which organizations can earn
- .Promote any number of employees within the company do hold ITIL certifications.
5 Best Online Courses to Prepare for ITIL Foundation Certification in 2021
These are offered entirely online by qualified teachers and those who have already completed the ITIL certification process.
The list also includes practise exams that you can use to measure your speed and accuracy as part of your final preparation. They will also assist you in identifying your strengths and weaknesses before to the actual exam so that you may prepare for it.
Joining a course, reading the ITIL 4 Foundation handbook, and taking practise exams are the best ways to prepare for an exam. This straight forward strategy has proven to be effective in passing numerous IT certifications.
- ITIL 4 Foundation course:
This course is one of the most helpful courses to help you get the knowledge needed to enhance your skills in improving the value creation over your business services.
You will learn in this course:
- An introduction to ITIL Foundation.
- How does this methodology help
- Create value over your service.
The course will teach you about the aim of applying the ITIL foundation in your business, as well as the benefits you will receive from this philosophy or methodology, the fundamental principles, how the four dimensions help you build value over your services, and many other interesting topics.
- ITIL 4 Foundation Exam Preparation
If you have some knowledge or experience in the IT business in general and want to improve your abilities by learning the ITIL foundation and studying for the official test, this course will be extremely beneficial.
This course will teach you how to prepare for the ITIL foundation test.
There are numerous ITIL fundamental ideas.
How to implement ITIL foundation in your company.
This course covers a variety of topics, including important concepts in service management, the four aspects of service management, the service value system, relationship management, supplier management, event management, and more.
In addition, following each topic covered in the course, you will be given a short quiz.
- Introduction to Service Management with ITIL 4.
The course is designed for people who have some knowledge of the IT industry and want to improve their ITIL foundation skills and use their knowledge to improve their business service management. It is not intended to teach you the entire ITIL foundation; rather, it focuses on specific aspects of the programme.
The class will cover the service management section of the ITIL foundation, including the four dimensions of service management, the service value system, guiding principles, service value chain, and other ideas and concepts.
This course will teach you:
An overview of service management.
Some ideas about service management.
Make sure you’re ready for the ITIL foundation test.
- Creating Measures and Metrics using the ITIL 4 Framework
This short course is designed for executives and service management practitioners who want to learn about the operations and oversight of products and services, as well as project transformations. You will cover many topics in this course, including how organisations determine where they are in the market compared to competitors and how they can develop themselves to reach a certain level of competition or revenue.
This course will teach you the following:
For tracking progress, five different types of measurements are used.
Setting appropriate goals.
There are five different sorts of assessment methods.
You’ll also learn about different types of measurements that are used to track progress, as well as a lot more.
- ITIL4 Introduction
This online course will teach you the fundamentals of the ITIL foundation as a newcomer who wants to get into the industry and learn how to add value to the services provided by the firm.
This course serves as an introduction to ITIL certification and how it can assist you, as well as the core ideas and history of the certification.
A description of some concepts, such as the service value system and the four aspects of service management, is also included, along with a brief exam at the conclusion of the course.
This course will teach you:
Overview of the ITIL foundation.
The system of service value.
There are four dimensions of service management.
If you’re new to IT support, Google’s IT Support training course on Coursera is a good place to start. It’s free to study, but you’ll have to pay if you want to be certified.
- ITIL 4 Foundation Practice Certification Exams
You may purchase a practise test course. Instead of lectures, this course includes six practise exams that you may use to evaluate your ITIL 4 Foundation knowledge. This course will assist you in evaluating your speed and accuracy in preparation for the exam.
The following are the benefits of taking this course:
6 practise exams with 40 practise questions each, for a total of 240 distinct questions that closely resemble the real exam.
a comprehensive answer to each query.
If you’ve already completed an ITIL 4 Foundation course with a licenced Accredited Training Organization (ATO) or self-studied using the ITIL® 4 Foundation textbook, you can use this practise test to evaluate your preparation and identify your strong and weak areas before taking the real exam.
Conclusion
From small things like phones and television to rockets and weapons, technology has dominated every aspect of human life. Even business has benefited from this revolution in technology to do things like marketing with social media, building websites, and organising work among members to improve their services, and this is where the ITIL foundation certification comes in.
ITIL training is an investment in your future, so make the best decision you can.